Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and shopping experience.
Are your jewelry pieces handmade?
Yes, every piece of Les Néréides jewelry is unique and handcrafted in our workshops. Each element is hand-painted using traditional enameling techniques, ensuring that no two pieces are exactly alike.
What materials do you use in your collections?
We use high-quality materials including gold-plated brass (usually 14k or 18k), hand-enameled resin, glass beads, freshwater pearls, and semi-precious stones to create our signature whimsical designs.
How should I care for my Les Néréides jewelry?
To maintain the brilliance of your jewelry, we recommend avoiding contact with water, perfume, and cosmetics. Store each piece in its original pouch and clean gently with a soft, dry cloth.
What are your shipping options and delivery times?
We offer worldwide shipping. Standard delivery typically takes 3-5 business days within Europe and 5-10 business days for international orders. Express shipping options are available at checkout.
What is your return policy?
We accept returns within 14 days of receipt for most items, provided they are in their original packaging and unworn. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
Do you offer a warranty on your products?
Yes, we provide a one-year warranty from the date of purchase covering manufacturing defects. This warranty does not cover damage caused by improper use, accidents, or natural wear and tear.